Getting Help

Things that are usually not broken

"Recurring Tasks disappeared." It's hidden by default. Click your organization name at the bottom-left, then Settings, and switch on Show Recurring Tasks in your sidebar.

"The chat panel is gone." Look for the Chat with LouEllen AI button and click it. It tucks away to give the page room.

"I have four sheets and don't know which is which." Ask the agent — "which of these sheets are duplicates, and which should I keep?" — and it will read them and tell you. How GrantLoop Works explains why there are normally two.

"It deleted something I wanted." If it was a whole sheet or doc, it's in the trash and you can just ask — "what's in the trash?", then "restore the 2024 Prospects sheet". You have 90 days, and it comes back with everything that was in it.

For rows, views or dropdown options, there's no self-serve undo — contact us quickly and we can look into it. Those deletes come from Dangerous but Awesome Mode, which is on by default; an admin can switch it off in Settings. See that page.

"Export isn't working." Export needs a paid plan. On Free you'll be prompted to upgrade.

"It keeps forgetting what I told it." Say it as a standing instruction — "going forward, always…" — otherwise it may treat it as applying only to the conversation you're in. Memory covers this.

Things that mean something is actually wrong

Drafts come back generic. Almost always empty Reference Materials. Upload a few past applications and try again — this is the single biggest quality lever.

It's drafting for funders you already applied to. It doesn't know about applications made outside GrantLoop unless you tell it. See Tracking Applications and Deadlines.

It suggested a funder that's a bad fit. Say so in the chat. That correction sticks and shapes what it brings you next time.

A draft says something untrue about your organization. Tell us. That's the failure mode we care most about, and specifics help us fix the underlying behavior.

Asking the agent first

For most "how do I…" questions the fastest answer is the agent itself. It knows the interface and can do many things directly rather than telling you where to click — "make me a folder and move these three sheets into it" is usually better than following instructions.

Reaching a human

Email us. We read everything, and if something is broken we'd rather hear it early than find it in a churn report.

Results within a year, or your money back. If GrantLoop isn't earning its keep, say so and we'll refund you. We would rather do that than hold a subscription from a nonprofit that isn't getting value from it.